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Card Giants Return, Refund and Order Cancellation Policy
RETURNS: Due to the nature of trading cards, all sales are final and non-returnable. All returns will be at buyers expense and will be charged a 20% re-stocking fee and a $10 handling charge once they are deemed in saleable condition, complete, undamaged and unsearched. No returns or refunds for any product that has been opened and searched.
REFUNDS: Refund will only be considered for incorrect product shipped. Partial refunds may be offered for damaged product. Orders stolen from shipping location, orders where tracking shows delivered and recipient claims non-delivery are not eligible for refund or exchange. Undelivered orders will be considered for a refund only after 30 days from ship date unless tracking shows in transit. All claims require the following:
- Clear, readable pictures of incorrect or damaged product and pictures of shipping carton with shipping label attached are required.
- All refund approvals are at the discretion of Card Giants and their representatives.
INTERNATIONAL ORDERS: Since the shipping for International orders is paid by the buyer, all claims for refunds of non-delivered or damaged shipments are the responsibility of the buyer to file claim with shipper to recover any refund or reimbursement due. Only refunds considered by Card Giants for missing or damaged International orders will be for orders that are returned to Card Giants within 30 days of shipment. After 30 days, no refunds, credits or reimbursements will be offered by Card Giants.
PRICE CHANGES: Since pricing on trading cards fluctuates with the market on a daily basis (much like the stock market), no refunds are given for differences in product pricing due to market price adjustments.
ORDER CANCELLATON: Orders cancelled within 30 minutes of purchase using the cancellation option will receive a full refund. Any order cancellation request after that time will be charged back a $25 fee to cover payment and fulfillment fees incurred by Card Giants.